Every finance team knows the feeling.
You send an invoice or a payment reminder… and then the replies start flooding in.
“Here’s the payment proof.”
“Can you resend the invoice?”
“There’s a mistake on line item 3 – please fix.”
“We’ll pay by next week, not this one.”
Whether it comes through email or chat, your AR team is buried in back-and-forth messages, trying to chase updates, respond to queries, and manually trigger finance workflows – all while DSO creeps up, cash application lags, and customer relationships fray under the pressure.
This isn’t just admin overload. It’s a working capital bottleneck.
That’s why we at FinFloh built FlohSense AI – your always-on AI finance agent.
Trained on your historical emails, chats, invoices, and payment data – and powered by GPT-4o – FlohSense AI understands customer messages just like your team would. It replies to routine queries, detects disputes, applies payments, and even flags risky customer behavior – all in real time.
Let’s break down how it works.
What is FlohSense AI?
FlohSense AI is an intelligent, always-on assistant designed specifically for B2B finance teams. It doesn’t just reply to emails and chat messages – it triggers real workflows by analyzing context, extracting critical data, and orchestrating the next best action across your ERP and CRM systems.
Think of it as a virtual teammate that reads, understands, and acts – across all your communication channels.
See How it Works – Across Emails and Chats
Every time you send an invoice or payment reminder, there’s a chance your customer responds — either by email or through chat.
Sometimes it’s a dispute:
“This tax calculation seems off.”
“We didn’t receive this invoice.”
Other times, it’s confirmation:
“Payment completed – here’s the remittance.”
FlohSense AI steps in the moment a reply is received — from either channel.
It reads the message, understands the context, and instantly takes the right action — no matter how the customer reaches out.
Let’s walk through an example:
- A customer replies in chat:
“We need to dispute the tax calculation.” - Or sends an email:
“Attached is proof of payment for invoice #9821.”
FlohSense recognizes the intent – whether it’s negative sentiment (like a dispute) or positive intent (like a payment confirmation) – and acts immediately.
Here’s what happens:
✅ For a dispute:
- Triggers a resolution workflow
- Alerts your A/R team
- Sends an acknowledgment to the customer
- Logs the issue in your dispute management system
✅ For a payment confirmation:
- Extracts remittance details
- Matches the payment in your ERP
- Sends a thank-you message to the customer
- Updates your forecast
It works the same for emails and chats, and the entire process is automatic.
No human effort. No delays. Just smarter, faster, dispute-free collections.
Built for Finance Workflows. Not Just Conversations.
FlohSense AI goes far beyond chatbots and auto-replies. Here’s what makes it transformative:
- Faster, Dispute-Free Collections: Detects disputes in email or chat messages and instantly triggers resolution workflows. Fewer delays, fewer follow-ups, faster collections.
- Accurate, Effortless Cash Application: Extracts invoice IDs, remittance info, and payment amounts from emails and chats – including attachments – and posts them directly to your ERP.
- Intelligent Credit Risk Alerts: Watches for behavioral patterns across messages – repeated delays, frequent disputes, changes in tone – and flags customers for credit review before risks escalate.
- Higher Customer Satisfaction: Every message gets a quick, contextual response. Customers get the attention they expect – without overwhelming your finance team.
What Powers FlohSense AI?
Here’s what’s under the hood:
- GPT-4o trained on your finance conversations
Learns from historical threads to understand nuanced finance language across emails and live chat. - Secure ERP & CRM integrations
Connects via encrypted APIs, normalizes message formats (plain text, PDFs, attachments), and auto-updates your finance systems. - Real-time workflow orchestration
Event-driven engine instantly reacts to incoming sentiment and message type – dispute, payment, or query – and triggers the right workflow. - Scalable, secure architecture
Built on containerized microservices with SOC-2 compliance and enterprise-grade encryption. - Continuous learning
Learns from human interventions and feedback to get smarter, not just faster.
Why Finance Leaders are Turning to FlohSense AI
FlohSense AI isn’t just a productivity hack – it’s a strategic unlock.
By automating and orchestrating conversations across email and chat, it enables finance teams to:
- Collect cash faster
- Apply payments accurately
- Make smarter credit calls
- Improve customer experience
- Free up bandwidth for strategic work
It transforms your communication inboxes from bottlenecks to business drivers.
Ready to let FlohSense Handle Your Email & Chat Noise?
We built FlohSense AI after listening to real finance teams struggle with overloaded inboxes and stalled processes. The result? A finance-native AI agent that makes conversations actionable – in real time.
Let FlohSense take over your emails and chats. You take care of strategy.