Case Study / Yellow.ai
How a CPaaS Firm reduced DSO by 40% and saved 400 Man-Hours per month with FinFloh?
" FinFloh has transformed our invoice-to-cash processes from invoice management to collections. Using AI-driven automated workflows, native ERP-CRM sync and buyer intelligence, we are saving 200 man-hours per month in collections. We have also reduced DSO by 50% and increased on-time payments by 20% for 30 days past due invoices. "
Gopal Agarwal
Vice President and Head of Finance
50%
Reduction in DSO
25%
Reduction in Overdues
200
Man Hours Saved
50%
Reduction in Aging Overdues
Biggest Business Challenges
A/R is already an uphill task for firms due to varying customer profiles, billing schedules, changing credit risk and behaviour, and need for control & predictability of collections. In Yellow.ai's case, manual A/R processes and ERP-CRM sync were resulting in payment delays, manual overheads, disputes and surprises.
How does FinFloh solve them?
With FinFloh, Yellow.ai automated its collections and Invoice-to-Cash processes, and segmented customers as per credit risk to accelerate collections and predictability. This significantly reduced past-due receivables & DSO. Further, by synchronizing data across its ERP and CRM, FinFloh could enable better communications, tracking and dispute resolution.
| What are the challenges? | FinFloh Solution |
|---|---|
| Manual collection reminders without account prioritization | Automated AI-driven collection reminders focused on customer's credit risk, overdue aging & amount |
| Manual interventions due to ERP-CRM a-sync in invoice/customer data, Customer/internal PoC, etc. | FinFloh's native sync b/w ERP-CRM for a single source of truth for PoC & data (invoices/payments) |
| 4 Collection FTEs working on 1000+ accounts with their own lifecycle of payments/payment delays | AI-powered collector's worklist prioritized the right customer with timely, correct actions for max efficiency |
| No single-view access for customers to invoices, ledger statements, disputes and payments made | Buyer dashboard to download invoices and ledger statements, & share payment details |
| Occurrence of many disputes without resolution workflows leading to delayed collections | Automated dispute resolution workflows with clear owners, TATs & tracking, solved disputes 5x faster |
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